If you finish a day feeling you’ve accomplished nothing – with a job which has lots of activities initiated and controlled by yourself – then you have a problem of mastery. Improve your planning and your methods (use of Outlook being a method).

If you finish a day feeling you’ve accomplished nothing, with a job which has lots of activities initiated and controlled by others, then you have a problem of influence. Improve your relations and your assertiveness .

In both cases the problem is within yourself. Answer the following questions: Who sends me emails? When? Why? When do I answer? Why at that time? How? What precedents have I created?

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